Customer Service Training Assignment Example | Topics and Well Written Essays - 1750 words

Customer Service Training - Assignment Example he paper will identify ways through which deficiencies would be eliminated by justifying the use of needs assessment of the company’s given employee training program. Undoubtedly, training can play a vital role for the success of an organization. Organizations (associated with customer service specifically) hold various training sessions as it is one of the appropriate techniques to meet the goals and objectives and to attain efficient production. Training session for new employees helps them to settle in the fresh new environment and get used to with the company’s policies. Furthermore, these training sessions also helps the new employees regarding the better use of technology and IT (Handy, 2008). Since customer service is a very delicate and important aspect for any business, therefore, it should be noted that the new employees must learn ways through which they can perform better. Also, it can create a steadfast team of their own that has the tendency to overcome issues and fulfill the customer requirements under every circumstance (Marquardt, 2000). The best way to hold a training session for the new employees is through needs assessment technique. There is an avid need to identify the loopholes or the actual training needs that are required by the company, and should be prioritized. For example in the present case of training new employees, there is an obvious need to address them the basic rules and policies of the company regarding customer services and how it stands out in the market. Furthermore, there are numerous tasks and functions that cannot be done without proper training or guidance, for example, the use of technology / IT in the company, etc. This approach would result in paramount returns by investing time and training on the employees by correctly identifying the basic needs, issues in customer service, and other work related queries, while it also helps inappropriately appointing the right employee at the right place (Evenson,

Statistics problems Essay Example for Free

Statistics problems Essay Based on a simple random sample of one hundred an analyst estimates the average hourly wage earned by workers in a city to be $30 and computes the margin of error to be $5. Can we conclude from this that most workers there earn between $25 and $35 per hour? Is the right interpretation for the margin of error? Polls showed the two main candidates in the 2004 presidential election were nearly tied on the day before the election. To predict the winner a newspaper would like to have a poll that has margin of error of less than 1%. Roughly how large a sample would be needed for such a poll? Chapter 8 6. A large population of overdue bills ha balances that follow a normal curve. When we take a sample of 100 of these the average is $500 and the SD is $100. (a) What statement can you make about the range $300 to $700? (b) What statement can you make about the range $480 to $520? 10. Pollsters try to determine whether or not a person is a â€Å"likely voter† before they count their opinion in a poll. If we assume 40% of the registered voters will actually vote, in a random sample of 100 registered voters we can be 95% confident that somewhere between ______ and ________ of them will actually vote. Fill in the blanks with numbers. 22. An investment firm with 10,000 clients would like to accurately forecast the average dollar amount their current customers will deposit over the coming year. They decide to telephone a random selection of 25 of their customers to ask how much they plan to deposit, and they would like to keep this sample as small as possible so the calls do not annoy too many customers. Since they will be multiplying his average by the total number of customers to get an overall forecast, they would like to accurately estimate this average with a margin of error of less than $4,000. Last year, the average deposit for all 10,000 clients was $25,000 with a standard deviation of $30,000 Do you think a sample of 25 is enough to give them the margin of error they want? If not, how large a sample do you suggest they need to take? Justify you answer with relevant calculations.

Egypts Age Of Reform

Egypts Age Of Reform Muhammad Ali Pasha, or Mehmet Ali PaÃ…Å ¸a, was the ruler of Egypt for 43 years (1805 to 1848). He is regarded in history as the founder of modern Egypt. Muhammad Ali was born to an Albanian family in Kavala which is modern day Greece. He worked first in the tobacco industry as a merchant until he became part of the Ottoman army. He first came to Egypt with the army to rid the country of the French expedition. After successfully liberating Egypt in 1801, Muhammad Ali started to gain interest in ruling Egypt. He made efforts to reach the power in Egypt until he successfully did in 1805 (. Throughout his rule, Mohammed Ali introduced many reforms of all kinds in order to achieve his goal which was to turn Egypt into a modern country. Although he was not a pure Egyptian, Mohammed Ali ruled Egypt with love and determination to make it an independent country. He was a true visionary; his efforts of reform indeed were successful in creating a period of renaissance that benefited Egypt in numerous ways. He was able to strengthen, unify, and most importantly modernize Egypt in a period of 43 years. What encouraged Muhammad Ali to insist on reforming Egypt were two reasons. First he felt that it is a country that had such a rich history and civilization, deserved to be modernized and independent. The second reason was that Egypt had a strategic geographical location that he felt had the potential of making it one of the most advanced countries. Mohammed Alis reforms did not only focus on one area, but rather on numerous fields which included the military, agriculture, industry, and education. All in which took Egypt steps further ahead and transformed it from being an ordinary state run under the rule of the Ottoman Empire into being an independent country and one of the most developed countries outside of Europe. His main goal was to build a strong army. However, the shortage of revenue was a major obstacle that hindered him from achieving his goal. As a result, he extended the governments control onto all of Egypts resources in order to enable him to plan and manage a way to generate more revenue that would enable him to carry on his reform plans. Furthermore, Muhammad Ali realized that if he was to build a strong army, he had not only to focus on Egypts military sector, but also on all the other sectors in order to establish a powerful economy. Military Reforms Muhammad Alis military reforms were very smart and served Egypts interest. He realized that the army was not strong enough. Its main weakness was that its soldiers were a mixture between Turks, Albanians, and Mamluks and therefore, there was no sense of nationalism or unity. He also realized that the European armies were more advanced since they were using modern weaponry and techniques whereas his army was not which posed a threat to Egypts security. As a result, Ali was determined to create a new army. He had made several attempts to build a new army. His first attempt on August 1815 was to appoint Egyptian farmers however, together both Albanians and men of religion opposed him and threatened his life which caused Ali create another plan. His second attempt was to appoint Sudanese men, yet his plan also failed primarily due to the fact that Sudanese soldiers had no feeling of nationalism towards Egypt and therefore, were not driven to join the army and protect Egypt. His third and final attempt in 1820 was to once more appoint Egyptian Muslim farmers. This attempt succeeded yet it was strongly opposed by the Turkish aristocrats who feared that by giving Egyptians power in the army that they would use it against the Ottomans (Ø §Ãƒâ„¢Ã¢â‚¬Å¾Ãƒâ„¢Ã¢â‚¬ ¦ÃƒËœÃ‚ ­Ãƒâ„¢Ã¢â‚¬ ¦ÃƒËœÃ‚ ¯Ãƒâ„¢Ã…  , 59). It was also opposed by the farmers themselves since they did not find any benefits to them being part of the army (Ø ­ÃƒËœÃ‚ ³Ãƒâ„¢Ã…  Ãƒâ„¢Ã¢â‚¬  , 142). However, according to Mouriez in his book Modern Egypt from 1840 to 1857 he states that the farmers quickly got used to their new lives as part of the army and were proud to be the army men of Muhammad Ali since they found that the title was prestigious (Ø §Ãƒâ„¢Ã¢â‚¬Å¾Ãƒâ„¢Ã¢â‚¬ ¦ÃƒËœÃ‚ ­Ãƒâ„¢Ã¢â‚¬ ¦ÃƒËœÃ‚ ¯Ãƒâ„¢Ã…  , 59). In a period of 10 years the army reached a total number of 130,000 soldiers which was a relatively large number considering that the population of Egypt as a whole was about 3.5 mi llion (Ø §Ãƒâ„¢Ã¢â‚¬Å¾ÃƒËœÃ‚ ´Ãƒâ„¢Ã¢â‚¬Å¾Ãƒâ„¢Ã¢â‚¬Å¡,125). In order to train the army, Mohammed Ali used the aid of a French colonel Seve who was later known as Suleiman Pasha after he converted to Islam (Ø §Ãƒâ„¢Ã¢â‚¬Å¾ÃƒËœÃ‚ ´Ãƒâ„¢Ã¢â‚¬Å¾Ãƒâ„¢Ã¢â‚¬Å¡, 125). Although he was French, Suleiman Pasha played a huge role into modernizing the army. Mohammed Ali had great hopes in him and trusted that he would be able to make the Egyptian army similar to those armies of Europe. Under the control of Suleiman Pasha, the army moved to Aswan as a location for training. For a period of three years the army was placed under constant training that was aimed at organizing, strengthen, and unifying the soldiers as one (Ø §Ãƒâ„¢Ã¢â‚¬Å¾Ãƒâ„¢Ã¢â‚¬ ¦ÃƒËœÃ‚ ­Ãƒâ„¢Ã¢â‚¬ ¦ÃƒËœÃ‚ ¯Ãƒâ„¢Ã…  , 62). In addition to training the army Mohammed Ali also sent military missions to Europe. This indicates that as a ruler he was not only planning short term goals for Egypt, but also long-term one that would benefit Egypt for more years to come. What is admirable about Muhammad Alis techniques in reforming the army was that he was not ashamed to admit that he wanted to imitate the army of his enemy. In my opinion it was smart of him to seek help from European experts to train the Egyptian army. Industrial Reforms Although Muhammad Ali used the aid of European states, his plan was to use it only for a short period of time. In other words he was clever in seeking foreign help in order to build Egypt, yet the beauty in his plan was how he managed to transform Egypt from a dependent country to an independent country. One of Mohammed Alis main goals was to limit import substitution in Egypt. He wanted to manufacture his own weapons for the Egyptian army and stop depending on European states for aid. However, Muhammad Ali could not have industrialized Egypt without the helping hand of Europe at first. His plan was to import machinery and experts from Europe. Then he would imitate the machinery by building similar ones in Egypt under the supervision of the European experts who trained the Egyptian labor (Ø §Ãƒâ„¢Ã¢â‚¬Å¾ÃƒËœÃ‚ ´Ãƒâ„¢Ã¢â‚¬Å¾Ãƒâ„¢Ã¢â‚¬Å¡, 75). One of the most successful industries was the military industry. The reason to why he decided on establishing a military industry in particular was because he usually faced two problems when importing weapons from Europe. First, Egypt did no always have enough money to buy weaponry and secondly, was because often some European countries refused to export their weaponry to Egypt. As a result, Muhammad Ali was determined to make Egypt rely on its own production (Ø §Ãƒâ„¢Ã¢â‚¬Å¾ÃƒËœÃ‚ ´Ãƒâ„¢Ã¢â‚¬Å¾Ãƒâ„¢Ã¢â‚¬Å¡, 75). He established the first arsenal in 1816 to produce cannons and munitions. He also established arsenals in Alexandria, Cairo, Rosetta, and Bulaq to produce arms and naval ships. Not only was Egypt now manufacturing to meet its needs, but also it was manufacturing at very high quality (Owen,71). In addition to the military industry, Muhammad Ali established textile factories starting from the year 1815 to further decrease Egypts import bill and to compete against the finished goods coming from India. He would supply the raw materials from Egypts local production of cotton and whenever the factories faced a shortage of raw materials, Muhammad Ali would order that more land be cultivated to produce more output (Ø §Ãƒâ„¢Ã¢â‚¬Å¾ÃƒËœÃ‚ ´Ãƒâ„¢Ã¢â‚¬Å¾Ãƒâ„¢Ã¢â‚¬Å¡, 75). Moreover, Muhammad Ali established factories for the production of silk starting from the year 1816 with the first factory in Khoronfish. In addition, there was the establishment of 3 factories for the production of sugar in 1818, and a factory for leather (Ø §Ãƒâ„¢Ã¢â‚¬Å¾ÃƒËœÃ‚ ´Ãƒâ„¢Ã¢â‚¬Å¾Ãƒâ„¢Ã¢â‚¬Å¡, 75). Agricultural Reforms Moving to the agricultural reforms, it is clear that Muhammad Ali relied less on European aid and more on the efforts of the government and the locals. Although the reforms might have seemed harsh, yet Egypt would have never been strong without the implementation of Muhammad Alis policies. In order to transform the agricultural sector into a more modern one and in order to increase Egypts revenue coming from this sector, Mohammed Ali had to go through several steps in order to achieve his ultimate goal. First, he ended the Iltizam system in Egypt since he realized that a large part of Egypts land tax was going to the Multazims instead of the government (Ø §Ãƒâ„¢Ã¢â‚¬Å¾ÃƒËœÃ‚ ´Ãƒâ„¢Ã¢â‚¬Å¾Ãƒâ„¢Ã¢â‚¬Å¡, 98). He first abolished the Iltizam system in 1812 in Upper Egypt and then in 1814 abolished it in Lower Egypt. In order to replace the Multazims, Mohammed Ali appointed Coptic clerks as the ones responsible to collect the tax. In addition, he used the village sheikhs to perform surveillance among the tax collection in order for him to ensure that the taxes reach the government (Owen,65). Moreover, Muhammed Ali introduced new crops for cultivation. One of the most important crops that were introduced is long staple cotton in 1821. Farmers cultivated long staple cotton intensively. In fact, the government itself encouraged farmers to cultivate it by giving them animals on credit, and cotton seeds for free. In addition, the government distributed cotton gins and presses in villages and used the help of experts from Syria and Anatolia to aid the farmers in the cultivation of the crops. As a result, there was a large increase in Egypts revenue. Almost 33% of revenue coming to Egypt came from cotton, which allowed the government to fund the expansion of its army (Owen, 66-67). Egypts cotton was highly demanded by French and British textile factories. In addition their output increased tremendously in six years from 944 cantars in 1821 to 34,300 cantars In addition, Muhammad Ali introduced a new system to the agricultural sector which is known as the Monopoly system. Under the Monopoly system, Muhammad Ali considered himself as the owner of all the land of Egypt. He nationalized all land in Egypt and banned the private trade of numerous crops. Under the Monopoly system, Muhammed Ali divided the land among the farmers so that each farmer would get from 3 to 5 feddans to cultivate and gave away 4% of the total area of land in each village to the village sheikhs. As long as each farmer paid the land tax, they had the freedom to choose the crops that they were going to cultivate. After the crops were cultivated, the farmers were responsible to hand in all their output to the government. The government would then buy the crops from the farmers at a price lower than the international price and sell it in the international market at the international price. As a result, the money that Egypt would make out of this monopoly would go to the industrial sector in order to achieve the goals of having an industrial sector that was strong enough to compete on its own both locally and on an international level (Ø ­ÃƒËœÃ‚ ³Ãƒâ„¢Ã…  Ãƒâ„¢Ã¢â‚¬  , 156). As a result Mohammed Ali had complete control of 95% of Egypts exports. Meanwhile, h e only controlled 1/3 of the total imports of Egypt. The reason why he did not have much control over Egypts imports was due to the pressure of European states on the Ottoman government set a law in 1820 that allowed foreign merchants to export goods to the Ottoman Empire was an import rate of 3% only. Therefore, despite the fact that Muhammad Ali wanted to protect Egypts local production, he could not go against the laws that the Ottoman empire had set on the importation of European goods (Ø §Ãƒâ„¢Ã¢â‚¬Å¾ÃƒËœÃ‚ ´Ãƒâ„¢Ã¢â‚¬Å¾Ãƒâ„¢Ã¢â‚¬Å¡,72). In addition, Mohammed Ali increased the area of cultivated land by 164960 feddans. However, in order to increase this area, he had to carry irrigational projects. He ordered the digging of new canals and the clearing of old ones in order to ensure that there was a constant supply of water reaching the lands. Some of the most famous canals of that time and that are still found today are Mahmudiya Canal, the Delta Barrage, and Al Anater Al Khayreia (Ø §Ãƒâ„¢Ã¢â‚¬Å¾ÃƒËœÃ‚ ´Ãƒâ„¢Ã¢â‚¬Å¾Ãƒâ„¢Ã¢â‚¬Å¡, 72). Moreover, the government confiscated all the Waqf land since its owners could not proof that their land was in fact Waqf. As a result of Muhammad Alis efforts to transform the agricultural sector, Egypts revenue increased tremendously. Since more land was being cultivated, there was more production. More production meant an increase in exportation, and finally this led to an increase in revenue. Although many could argue that the monopoly system is not a democratic system and therefore, one should not be praised for applying it, in Egypts case applying the monopoly system was the most ideal solution for increasing revenue. However, only because Muhammad Ali was not driven by greed did this system work. However, if it was someone other than Muhammad Ali then there would have been a chance that the money surplus would have gone to waste. Educational Reforms The educational sector is by far the sector that benefited Egypt the most on the long run. In my opinion, if Muhammad Ali was not a believer in education then no matter how much he tried to reform the military, industrial, or agricultural sectors Egypt would have still remained insignificant. Mohammed Ali, highly believed in the value of education. Although, he was illiterate until he reached his forties, Mohammed Ali encouraged Egyptians to read and educate themselves. In fact, Abdel-Rahman Al-Jabarti, an Egyptian historian, mentioned in his chronicale Ajaib al-athar fil tarajim wal-akhbar, that Mohammed Ali admired and was taken by the intelligence and receptivity of learning that was evident in Egyptians. In fact, he tells a story of a man named Hussein Jalabi Ajwa, an Egyptian who invented a devise for grinding rice. When his invention was shown to Mohammed Ali, Ali was very impressed and concluded that Egyptians were in fact smart and therefore, deserved to have schools for education (El Gemeiy). Before Mohammed Alis efforts for reform in the educational sector, education in Egypt was limited to religious studies and Islamic law. Moreover, before his reign Egypt reached a very low state in education. A primary reason to why it reached this stage was due to the fact that the Ottomans did not possess any sort of valuable knowledge that they could pass on. In fact the Ottomans were weak in Arabic which resulted in Turkish becoming the main language (Ø §Ãƒâ„¢Ã¢â‚¬Å¾Ãƒâ„¢Ã¢â‚¬ ¦ÃƒËœÃ‚ ­Ãƒâ„¢Ã¢â‚¬ ¦ÃƒËœÃ‚ ¯Ãƒâ„¢Ã…  ). However, seeing European states advance using their modern sciences drove Mohammed Ali to transfer knowledge from the West to the East. His admiration of the European method of education made Mohammed Ali more determined to introduce modern education first time to Egypt. Moreover, he felt that Egypt needed employees who were well trained and specialized; in addition he realized that it needed well trained army officers. As a result, Muhammad Ali introduced a new system of education in hopes that it will elevate Egyptians. The main reason to why Muhammad Ali wanted to introduce a better education was because he felt that by having one it would create a strong backbone for the Egyptian army since the army needed to be updated with the modern military methods (El Gemeiy). In addition, it needed doctors, translators, teachers, engineers and specialized experts in many different fields in order for it to be considered a strong army (El Gemeiy). As a result, Muhammed Ali was keen on introducing secular education. Instead of establishing an educational system that started with primary schools, Mohammed Ali first established specialized schools and then moved to the establishment of middle and primary schools. His plan was to establish specialized institutes, bring foreign instructors to teach, send educational missions to Europe, and finally translated European books into Turkish and Arabic (Ø §Ãƒâ„¢Ã¢â‚¬Å¾Ãƒâ„¢Ã¢â‚¬ ¦ÃƒËœÃ‚ ­Ãƒâ„¢Ã¢â‚¬ ¦ÃƒËœÃ‚ ¯Ãƒâ„¢Ã…  ). The process of reforming the educational sector was long, yet it benefited Egypt greatly. During the first stage from the year 1811 to 1836, 67 new schools were introduced in Egypt. Although, all schools were run under the control of the department of Military, each school had its own unique system, meaning that each school created its own rules. One of the most important schools that were established during his reign was the school of Medicine. This school was established in 1827 in an area called Abu Zaabal. Its main goal was to graduate doctors who could work for the Egyptian army. The school grew to be very prestigious. Later in 1830 the School of Pharmacology was established followed by the School of Obstetrics which was established a year later together with the school of Veterinary Medicine. The schools proved to be a great success. In fact they graduated 420 doctors and pharmacists that worked for the army afterwards (El Gemeily). In 1837 the school of medicine was relocated in Cairo and was built by Ahmed Al-Aini. It was later known as Qasr Al-Aini. Furthermore, Muhammed Ali established agricultural colleges. Al-Darsakhana al-malakiya (The Royal Academy), established in the year 1830, was the first agricultural college to be introduced. Not only did it teach agricultural sciences, but also taught Arabic and Farsi. Later in 1833, an agricultural college in Shubra Al Kheima was established. Another college that was established in 1836 was in Nabruh in which its instructors were made up of the Egyptian student body who went on missions to Europe (Ø ­ÃƒËœÃ‚ ³Ãƒâ„¢Ã…  Ãƒâ„¢Ã¢â‚¬  , 162). One of the first schools he established was Al Mohandes Khana (School of Engineering) which was created in 1816. The government imported all the machinery and tools needed for the school from England. In addition, he made its education for free and gave the students a monthly salary. Later in 1834 he created another similar engineering school in Bolak (Ø ­ÃƒËœÃ‚ ³Ãƒâ„¢Ã…  Ãƒâ„¢Ã¢â‚¬  , 162). Moreover, a proof that Muhammed Ali was sincere in his goal of translating Western knowledge to the East, was the establishment of Al Alson Academy, an institute that . Several military schools were established during the reign of Muhammad Ali. The Artillery Academy, the Cavalry Academy, was established in 1831. Their aim was to graduate a labor force that would be useful for the Egyptian army. Furthermore, a naval academy was established under Muhammad Ali. This academy proved to be very successful to an extend that its naval fleet equaled that of the Ottoman Empire not only in size, but also in strength and skill (El Gemeiy). During the period between the years 1836-1841, Muhammed Ali realized that more order should be placed in the educational sector. Therefore, he established Diwan al-madaris (the Department of Schools) to take over the educational sector instead of the Department of Military. Was established in order to organize and take control of the educational sector in Egypt. During this stage the establishment of preparatory schools took place. As was mentioned previously, Mohammed Ali was keen on sending educational mission to Europe. He realized that by sending students to Europe would open these students to a more modern way of thinking so that when they come back to Egypt they can implement what they have seen in Europe. The missions involved all educational fields meaning that students were sent to study military sciences, agriculture, engineering, mathematics, medicine, and many other fields of study. The total number of students sent on these missions added up to 319 students. In my opinion, the educational sector was the sector that received the most beneficial reforms. If it was not for Muhammad Ali, then this sector would have probably remained stagnant. It would have been nearly impossible to modernize and evolve Egypt without having an educational sector. To conclude, Mohammed Alis reforms were aimed at elevating Egypt as a whole. Although his main goal was to create a strong army, Muhammad Ali understood that in order to achieve his goal he has to build a strong economy as well. Many might oppose him for using the aid of European countries especially since he played a role in ending the French Expedition in Egypt, however, in my opinion I find that his plan was ideal. The main reason why is because by doing so Muhammad Ali proves that he is a smart ruler who would do anything to bring his country further ahead. Furthermore, even though he was not purely Egyptian, Muhammad Ali ruled with love for Egypt. As a result, not only did he carry out his policies to achieve short-term goals, but also he established long-term goals that would make Egypt a modern country that was not just a state under the Ottoman Empire. As a result of all the reforms Egypt ended up with more local production, more exports, limited imports, better education, an d a stronger army.

New Products :: essays research papers

Chapter 1 Intuition has no place in the scientific process of new product- False Major obstacle of innovation is fear of change and certainty it brings- True Strategy and the identification is the first stage- True Basic task of a business is consumer satisfaction / profit Newness of a product is determined by consumer Product includes: All of the above Short Answer: 1)  Ã‚  Ã‚  Ã‚  Ã‚  What is a new product and who decides if a product is new? a.Good or service that is perceived b the target market as different and better than others- the consumer decides if the product is new. When the product has sold enough, made enough profit, established a strong toehold in a new market, and effectively thwarted a particular competitor. Chapter 2 New product development process ends at the evaluation process- True Best ideation comes from identifying problems for business and consumers - True Comprehensive business analysis emphasizes profitability- True Benchmarking as guidelines – True Every new product starts out as a concept The development phase is concerned with all of the above Important consideration with product development must be the consumer 1)  Ã‚  Ã‚  Ã‚  Ã‚  Why must the marketing department’s new product efforts be supported by the firm’s corporate strategy? a.  Ã‚  Ã‚  Ã‚  Ã‚  Make sure the product fits the company’s mission- make sure they are going in the same direction Chapter 3 Platform concept cannot be used successfully with services or brands- False PIC - allows delegation, permits financing, and calls for personal assignments- True Core compacies serve as a logical starting point- True Technology is the single most important factor in new product development- False Goals are long term targets, objectives are short term – True The PIC should flow from and be consistent with mission statement McDonalds uses golden arches in order to add tangibility PIC utilizes all the following except employment policies Which of the following categories would a firm want to dominant its portfolio- pearls 1)  Ã‚  Ã‚  Ã‚  Ã‚  What’s the purpose and value of product platform planning? Chapter 4 Common thread in providing a unique safe environment where criticism is not allowed- T New product only comes into being when it’s successful- True Technology is always a starting point for new product- False An inventor tends to be all of the above New product is born when successful in the market place Marketing perspective, new product development efforts should be begin- benefit Useful development in user orientated ideation involves identifying lead users 1)  Ã‚  Ã‚  Ã‚  Ã‚  Who are lead users and why are they important? a.  Ã‚  Ã‚  Ã‚  Ã‚  Out in front, trendsetters- at the leading edge of the trend, have the best understanding of the problems faced, and expect to gain significantly from solutions to those problems.

Are All Adolescents at High Risk for Drug Addiction?

‘Psychological characteristics’ is the reason behind the involvement of the young adults to the use of drugs. This is what the authors who investigated the children in Woodlawn have found.   The study of Kellam, Branch, Agrawal and Ensminger regarding the investigation of how the use of drugs has been present in the childhood antecedents traced how the group of urban children from 6 to 7 years old developed.In this study, the authors found that after a decade, when the children aged 16 and 17, they have been using drugs. Also, children who began going to school have already varied ways into young adulthood. (Kellam, Branch, Agrawal, & Ensminger, 1975; Kellam, Brown, Rubin, & Ensminger, 1983)There was also this study of Jeanne and Jack Block about the children at the San Francisco Bay area, whom since nursery have experienced cases with which psychological characteristics has also been the cause.If in Woodlawn study, children involved are those aged 16 and 17, in this s tudy, they have found out that children, at the age of 14, has already committed to drugs and the crimes and cases with its involvement, which is quite alarming.  (J. H. Block & J. Block, 1980)The study required the authors to call the government’s attention in mitigating the cases committed by young adults. But aside from the government’s efforts in conducting programs and actions, the study also eyes for the parents to take actions regarding the issue. In terms of the responsibility, it has been the parents who are always on the position to take care of the psychological and emotional development of the children.These studies also included the whole range of conference later subsumed by the California Child Q-sort and the California Adult Q-sort that was designed to give permission to the clinicians in providing the in-depth, wide-ranging psychological descriptions. It was intend to gather information that is full of all psychological terms to talk about the concer ns of the clinical and to give information to the efforts of intervention. (Smith, G. M., & Fogg, C. P. (1978).Earlier investigators to this case have assumed nonstop relationships between the measures of psychological disturbances and the level of drug usage. It is because the approach assumes that the infrequent experimentation with the drugs has been problematic in terms of psychology, because of the tendency and the pressure to the adolescents for the regular use of drugs and for it becomes good to them (drugs are found to be good when the user is under the influence of it).Nonetheless, most of the adolescents in the United States have experiments in the use of marijuana most of the time, and the huge majority of these adolescents do not latterly become abusers of drugs because there is found â€Å"adjustment in the psychosocial† to those young adults who have experiments the use of drugs occasionally and of those young adults who totally avoided drugs. (Johnston et al., 1986; Johnston, Bachman, & O'Malley, 1981 a, 1981 b; Miller et al., 1983; NIDA, 1986)Certainly, occasional use of drugs is what has been suggested by most of the researchers for the adolescents to understand the manifestation of the developmentally appropriate experimentation.   One of them has observed those behaviors, personalities and the attitudes of the young adults before they choose a path to in their own choice.It is an expedition for or the organization of self-rule and independently personality and performance. This may be believed a normative attitude among the adolescents of the America from a developmental mission of outlook and in conditions of incidence.In their study, the subject was one hundred and one children. There are forty nine boys and the fifty two remaining are girls. All ages 18 years old. They came from the preliminary preview of one hundred and thirty respondents in a study of the development of ego and mentality. They were at first employed into the ex periment at their age of three. They were attending their nursery then, assessed by their parents.  The children have been measured on an extensive successions of psychological methods at ages three, four, five, eleven, fourteen and eighteen. Because there are just few of the subjects were lost over many of years, there can still be an amount of degree of difference of the slow destruction.In the interview, it has been those with the age of eighteen are being collected of the information about drugs. These interviews were conducted by the skilled and knowledgeable deficiency experts and the interviews varied over a selection of topics together with the works in school, relationship with the classmates and friends, the dynamics of the family and the personal interests.  The respondents were given questions about if they smoked pot or if they are using it in another form. The response goes with answers like if they never used marijuana, used it one time or two, more than two, one time in a month, one time in a week; twice or thrice in a week and the daily usage.The result of the study reveals that thirty seven percent of the respondents have reportedly trying cocaine and those who tried hallucinogens have been about twenty five percent. It was about ten percent of them found to be trying inhalants, barbiturates, amphetamines and even tranquilizers. There was also one of them has found to have used the heroin.  Those who tried marijuana also have the largest count, which is about sixty-eight percent. Before this, it was researched that four years earlier, it was fifty one percent only of the research have been using marijuana. Of the sixty eight percent of the category, thirty nine percent has found to be using marijuana once or more within a month, while twenty one percent of it has found to be using it in a week or about more than a week.These data point out that in a no selected delayed young adult example, irregular study with the marijuana is not destr uctive in terms of personal and societal.This insight is held up by studies of the penalties of drug usage, as well as with the research in the background and associative of drug usage and by with the truth that most of the young adults in America have tested marijuana but have not consequently turn to be abusers of drugs.The obvious contradiction between medical awareness and the found facts by the study, on the other hand, have been resulted when it has been documented that the individuals who in attendance themselves for drug treatment are not courier of the broad population of the young adults.For them, the study with the drugs is extremely unhelpful because drugs effortlessly become an element of a wider pathological disease. For the young adults more in general, some of the study in drugs is obviously does not have the appalling repercussion in the psychology.The Institute of Criminal Justice and Criminology made an evaluation of the Drug Abuse Resistance Education (DARE). It examines the DARE if it functions well or bad, and if its reaction to the incidents of drugs is being competent.They compared three hundred forty one fifth grader DARE students to those students who are not under the DARE. There were found major differences in the anticipated track for the usage of alcohol in the previous year, trust in the non anti-society standards, involvement with the group of friends who uses drugs, productive involvement in a group, approach to the police or military, conduct trick, liking and enthusiasm to the school, behaviors that are close to to material usage, and rudenessThere were no distinctions found on the vice materials such as tobacco, cigarettes, and or marijuana usage last year, incidence of any use of drugs in the previous month. All have been the same, just some changes in terms of number figure, but in the total picture of it, nothing has changed.CONCLUSION  There have been a lot of books, references, studies and publications that are being made by the experts for the benefit of research and information to identify the causes and effects of the drug addiction issues worldwide. Almost every man in the world knows that the use of drugs is illegal, as it has been imposed by the government that drug use is prohibited because of its negative effects and disadvantages.The reason why there is a high risk for the adolescents in drug addiction is mostly because of the psychological attributes. The quality of guidance and assistance of the parents to their children is proven to be the major cause on why young adults are getting involved into drug addiction.It has been the parents who are being responsible on why the kids grow out of the path and without proper orientation of what life must be when they get into the matured age.Young adults are very prone in the addiction to drugs for their vulnerability stage. They are in the most curious stage of their lives in which no one can not stop them of being probing of everything new t o them. The temptation to do everything they want because they are curious about it is very active at their age. So they are really at the high risk of drug addiction.

The Secret to Writing Great Headlines for News Stories

The Secret to Writing Great Headlines for News Stories Youve edited a news story for grammar, AP Style, content and so on, and are laying it out on the page, or about to upload it to your website. Now comes one of the most interesting, challenging and important parts of the editing process: writing a headline. Writing great headlines is an art. You can bang out the most interesting article ever written, but if it doesnt have an attention-grabbing headline, its likely to be passed over. Whether youre at a newspaper, news website, or blog, a great headline (or hed) will always get more eyeballs scanning your copy. A Challenging Endeavor The challenge is to write a head thats as compelling, catchy and detailed as possible, using as few words as possible. Headlines, after all, have to fit the space theyre given on the page. Headline size is determined by three parameters: the width, defined by the number of columns the hed will have; the depth, the meaning is the head one line or two (known by editors as a single deck or a double deck;) and the font size. Headlines can run anywhere from something small - say 18 point -Â  all the way up to banner front-page heds that can be 72 points or bigger. So if your head is designated as a 36 point three-column double-decker, you know it will be in a 36 point font, running across three columns and with two lines. Obviously, there are many different kinds of fonts; Times New Roman is one of the fonts most commonly used in newspapers, but thats something each individual paper or website decides on. So if youre assigned to write a five-column, two-line, 28 point double-deck hed, you know youre going to have a lot more room to work with that if youre given a two-column, one-line hed in a 36 point font. Whatever the length, the headline should be the best one possible within the space allotted. Unlike newspaper pages, stories on websites can, in theory at least, be much longer, since space is less of a consideration. No one wants to read a headline that goes on forever, and website headlines need to be just as catchy as ones in print. Indeed, headline writers for websites use Search Engine Optimization, or SEO, to try to get more people to view their content. Here are some headline-writing tips to follow: Be Accurate This is most important. A headline should entice readers but it shouldnt oversell or distort what the story is about. Always stay true to the spirit and meaning of the article. Keep It Short This seems obvious; headlines are by nature short. But when space limitations arent a consideration (as on a blog, for instance) writers sometimes get verbose with their heads. Shorter is better. Fill the Space If youre writing a headline to fill a specific space in a newspaper, avoid leaving too much empty space (what editors call white space) at the end of the head. Always fill the specified space as best you can. Dont Repeat the Lede The headline, like the lede, should focus on the main point of the story. But if the head and the lede are too similar the lede will become redundant. Try to use slightly different wording in the headline. Be Direct Headlines arent the place to be obscure; a direct, straightforward headline gets your point across more effectively. Use Active Voice Remember the Subject-Verb-Object formula from news writing? Thats also the best model for headlines. Start with your subject, write in the active voice, and your headline will convey more information using fewer words. Write in Present Tense Even if most news stories are written in the past tense, headlines should almost always use the present tense. Avoid Bad Breaks A bad break is when a hed with more than one line splits a prepositional phrase, an adjective, and noun, an adverb and verb, or a proper name. Example: Obama hosts WhiteHouse dinner Obviously, White House should not be split from the first line to the second. Heres a better way to do it: Obama hosts dinnerat the White House Make Your Headline Appropriate to the Story A humorous headline may work with a lighthearted story, but it most definitely wouldnt be appropriate for an article about someone being murdered. The tone of the headline should match the tone of the story. Know Where to Capitalize Always capitalize the first word of the headline and any proper names. Dont capitalize every word unless thats the style of your particular publication.